Get help: ask a question or talk to a person

1. 1Open Support. On a guide page, choose Ask a question in the bottom-right corner.
2. 2Type what you're trying to do or what went wrong, for example My customer didn't get the signing email, and press Enter. Or pick one of the suggested questions.
3. 3Read the answer: the steps, the screenshot from the guides that goes with them, and a link to the guide under Read more.
4. 4Ask a follow-up in the same box. New question starts over.

The conversation stays while the browser tab is open, so you can follow a link to a guide and pick it up again from Ask a question there.

If you're stuck on a screen, show the assistant. It says which screen you're on and gives the next steps from there.

1. 1Take a screenshot of the screen.
2. 2Drop it on the chat, paste it into the question box, or choose the picture button next to Talk to a person. Up to four at a time.
3. 3Add your question, for example What do I do on this screen?, and send it.

The support team answers by email. Sending from the chat gives them your question, the conversation and your screenshots, so you don't have to explain it twice.

1. 1Choose Talk to a person under the question box.
2. 2Enter Your email. When you're signed in, it's filled in.
3. 3Check What do you need help with?. It starts as your last question.
4. 4Leave Include this chat ticked (it sends your screenshots too), or untick it to send only your message.
5. 5Choose Send to support. The team replies to your email.

You can also email the support address shown under Talk to a person on the Support home. If you received a document to sign, the company that sent it is the best first contact: reply to the signing email.