Accessibility of the signing page
Anyone a document is sent to should be able to read it and sign it, with whatever they use to get around the web. Our target for the signing page is WCAG 2.2 Level AA. Here's what works, how we checked it, what still falls short, and how to get help.
What works today on the page your signers use
The signing page is everything a signer sees from the link in their email: the access code, the agreement to sign electronically, the document and its fields, adopting a signature, finishing and downloading.
Keyboard only, start to finish
Every step works without a mouse: the access code, agreeing to sign electronically, each field in order with Tab, adopting a signature, and Finish. Focus moves to the next thing to do after each dialog.
Type instead of drawing
Adopting a signature offers Type next to Draw. Someone using a keyboard gets Type first, and the drawing area says how to type instead.
Labels and announcements
Every field has a name and says when it's required. Wrong access codes, missing fields and other errors are announced, and the fields still to fill are marked.
Visible focus and readable text
Each control shows a focus ring. Status text, hints and the company's button colors are kept at a contrast of at least 4.5 to 1.
Zoom and small screens
On a phone, or zoomed to 200% and beyond, the document reflows to the width of the screen instead of shrinking.
Less motion and five languages
The page stops pulsing fields for people who ask their device for less motion. Signers can switch between English, Spanish, French, German and Portuguese, and the page says which language it's in.
How we tested last on October 4, 2026
We test the signing page ourselves whenever it changes in a way that matters, and fix what we find before it ships.
Keyboard
We signed documents end to end with only the keyboard in Chrome on macOS, both by hand and with an automated run that checks where focus goes after every step.
Names and roles
We checked the accessible name, role and state of each control in Chrome's accessibility tree: fields, the signature dialog's tabs and styles, the consent checkbox and the menus.
Contrast
We measured the signing page's text colors against its backgrounds with the WCAG formula, and darkened the ones under 4.5 to 1.
Zoom and reflow
We checked the page at 200% zoom and at a 320-pixel-wide window, and with reduced motion turned on.
Known limitations said plainly
If one of these stops you from signing, use one of the ways below. We'll keep this list current as we fix them.
- We haven't yet had an independent audit, and we haven't completed a full test with screen readers (VoiceOver, NVDA, JAWS). Until we have, treat this as our own assessment.
- Drawing a signature needs a mouse, finger or stylus. Typing it is always offered instead, and is just as valid.
- When the sender uploads a PDF, its pages are shown as pictures with the fields on top. A screen reader can't read the text of those pages on the signing page. Ask the sender for the document in another format.
- What the document says, and how its headings, tables and images are set up, is written by the company that sends it.
- Signed PDFs and the Certificate of Completion aren't tagged PDFs (PDF/UA) yet, so a screen reader may read them out of order.
- Questions & changes (comments and suggested edits beside the document) has had a lighter review than the signing steps.
- This statement covers the signing page. The rest of the app, where companies prepare and send documents, and this website aim for the same standard but haven't been reviewed against it yet.
Get help, or another format
The company that sent you the document can help most: they can send it another way. For anything about the signing page itself, write to support@tallysign.com.
I can't sign the document the way it's shown. What can I do?
Contact the person who sent it. Their name and email address are on the signing page and in the email you received. They can send you a paper copy or another format, give you more time, or sit with you and sign it in person on their device. Under the electronic signature disclosure, a paper copy is free.
Can I sign without drawing?
Yes. When you're asked to adopt your signature, choose Type and enter your name. A typed signature is as valid as a drawn one.
Can I get the document before I sign it?
Yes. Open the menu at the top of the signing page and choose Download PDF to save a copy without signatures, or Print.
Who do I tell about a problem with the signing page?
Email support@tallysign.com and say what you were trying to do, and with which browser and assistive technology. We read every message.
I'm sending documents. How do I help my signers?
Write documents with real headings and text rather than pictures of text, give images a description, and offer another format or in-person signing when a signer asks. An uploaded PDF shows as page images, so a document built in Tally Sign is easier for screen reader users.