# Get help: ask a question or talk to a person

> Ask the support assistant and get the steps with screenshots, show it a screenshot of where you're stuck, or send your question to the support team.

Tally Sign Support › [Getting started](https://www.tallysign.com/support/getting-started)

Support has every guide, an assistant that answers from them, and the support team. Open it from **Support** in the app's sidebar, or at tallysign.com/support. You don't need to be signed in.

## Ask a question

1. Open **Support**. On a guide page, choose **Ask a question** in the bottom-right corner.
2. Type what you're trying to do or what went wrong, for example `My customer didn't get the signing email`, and press `Enter`. Or pick one of the suggested questions.
3. Read the answer: the steps, the screenshot from the guides that goes with them, and a link to the guide under **Read more**.
4. Ask a follow-up in the same box. **New question** starts over.

![The support assistant answering how to add a logo and brand color, with numbered steps, the branding screenshot and a Read more link](https://www.tallysign.com/university/getting-started/support-answer.png)

*Answers come from these guides, with their screenshots.*

The conversation stays while the browser tab is open, so you can follow a link to a guide and pick it up again from **Ask a question** there.

> **Note:** The assistant only knows what's in the guides. It can't see your account, so for a charge, a missing email or a document that failed, choose **Talk to a person**.

## Show it a screenshot

If you're stuck on a screen, show the assistant. It says which screen you're on and gives the next steps from there.

1. Take a screenshot of the screen.
2. Drop it on the chat, paste it into the question box, or choose the picture button next to **Talk to a person**. Up to four at a time.
3. Add your question, for example `What do I do on this screen?`, and send it.

![A screenshot of Settings → Salesforce attached to the question “What do I do on this screen?”](https://www.tallysign.com/university/getting-started/support-screenshot.png)

*A screenshot attached to a question.*

> **Watch out:** Cover anything private before you send a screenshot, and never share passwords, API keys or signing links.

## Talk to a person

The support team answers by email. Sending from the chat gives them your question, the conversation and your screenshots, so you don't have to explain it twice.

1. Choose **Talk to a person** under the question box.
2. Enter **Your email**. When you're signed in, it's filled in.
3. Check **What do you need help with?**. It starts as your last question.
4. Leave **Include this chat** ticked (it sends your screenshots too), or untick it to send only your message.
5. Choose **Send to support**. The team replies to your email.

![The Talk to a person form with email, name, the question and the option to include the chat](https://www.tallysign.com/university/getting-started/support-talk-to-a-person.png)

*Talk to a person, from the chat.*

You can also email the support address shown under **Talk to a person** on the Support home. If you received a document to sign, the company that sent it is the best first contact: reply to the signing email.

Next guide: [Questions, replies and internal notes](https://www.tallysign.com/support/negotiation/questions-replies-and-notes)

Source: https://www.tallysign.com/support/getting-started/get-help